Shipping policy
FatherFitmas Shipping Policy
At FatherFitmas, we strive to deliver your orders efficiently and on time. To ensure a smooth delivery process, all our products are handled and fulfilled by our trusted third-party partner, Gelato. Please read through our shipping policy for details on how we manage shipping.
Order Processing
Once your order is placed, it will be processed and fulfilled by Gelato. Please allow up to 2-5 business days for processing before your order is shipped. You will receive an email notification with tracking information once your order has been dispatched.
Shipping Times
Shipping times may vary depending on your location and the destination country. Below are the estimated shipping times:
- Domestic Shipping (UK): 3-7 business days
- International Shipping: 7-14 business days
Please note that these are estimated delivery times and may vary due to customs delays, holidays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of the order. We aim to keep our shipping rates as competitive as possible to ensure your FatherFitmas products reach you without any unnecessary charges.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking details. You can use this information to monitor the progress of your shipment via the carrier’s website.
Third-Party Fulfillment
As mentioned, all our products are fulfilled by Gelato, a third-party print-on-demand service. This means that production, packaging, and shipping are handled directly by Gelato. If you have any questions about your order status, feel free to reach out to us at fatherfitmas@outlook.com, and we’ll be happy to assist.
Shipping Restrictions
While we aim to ship worldwide, there may be certain regions where shipping is limited or unavailable due to logistical or customs restrictions. If you are concerned about whether we can ship to your location, please contact us before placing an order.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at fatherfitmas@outlook.com within 7 days of the estimated delivery date. We will work with Gelato and the shipping carrier to resolve the issue as quickly as possible.
Customs, Duties, and Taxes
For international orders, customs duties or taxes may apply depending on your country’s regulations. These additional charges are the responsibility of the buyer. Please check with your local customs office for more information.
Contact Us
If you have any questions or concerns about your order, shipping times, or tracking, feel free to contact us at fatherfitmas@outlook.com. We’re here to help!